FAQ
order
You can reissue your password on the Login page. Alternatively, if you can contact customer support (info_maisonspial@playproductstudio.co.jp), you can guide us.
When your order is completed, you will receive a confirmation email at the e -mail address of your registration, so you can check there. Alternatively, you can also check the purchase history of My Page.
You can buy guests without creating an account.
If you register as a member, there are also points that can be used online and stores, and there are also news letters that allow you to check the latest information, so you can enjoy shopping at Maison Special.
Member registration does not cost any cost, such as registration fee, annual membership fee, or renewal fee.
Before shipping the product, it is possible to cancel.
Please proceed from the following URL.
https://maisonspecial.app.recustomer.me/
Depending on the status of the product, it may be possible to accept it from the above, so in that case, you can guide you if you can contact your order number and contact the customer support (info_maisonspial@playproductstudio.co.jp).
Please note that you will not be able to accept it after shipping.
Before shipping, you can change the address of the delivery destination. Please note that you will not be able to accept it after shipping.
After ordering, you can guide you if you can contact the order number and contact the customer support (info_maisonspecial@pluctstudio.co.jp).
If you register for the "Restock Notification", we will inform you of the registered email address when the product is restocked.
However, registration is not a promotion of restocking or purchasing.
You can reissue your password on the Login page. Or, if you can contact customer support, you can guide us.
Shipping and delivery
As soon as the order is sent out, you will receive an email for shipping with the slip number. You can check the delivery status with this slip number. The slip number can be tracked from the Yamato Transport Web page.
Normally, delivery takes 3-5 days. Please note that it depends on the delivery area.
In addition, the schedule for reserved products is described on the product page. When this is shipped, you will receive a confirmation email at the email address.
However, during the sale event period, orders and shipping are crowded, so please understand in advance that delivery of luggage may occur.
The delivery date and time can be specified when ordering. If you wish to deliver the shortest, select "No specification".
Sending fee: Nationwide uniform 550 yen (tax included)
* Free shipping on purchases of 22,000 yen or more
payment
You can choose from credit card, Amazon Pay, and PayPay, Rakuten Pay.
You will be charged when ordering. Please note that it is not at the time of shipping.
If you can contact us (info_maisonspecial@playProductStudio.co.jp), you can guide you.
Reserved product
Please note that it will be shipped together when reserved products with the slowest delivery are available when ordering together with products that are not reserved.
Before shipping the product, it is possible to cancel.
Please proceed from the following URL.
https://maisonspecial.app.recustomer.me/
Depending on the status of the product, it may be possible to accept it from the above, so in that case, you can contact us if you can contact your order number and contact customer support (info_maisonspial@playproductStudio.co.jp).
Please note that you will not be able to accept it after shipping.
At the time of purchase, it will be displayed on the cart screen, so please check. You can also check the purchase history of My Page.
Returns and replacements
After confirming the delivery note, please proceed from the following URL to "within one week" from the arrival of the product.
https://maisonspecial.app.recustomer.me/
Please note that it may not be possible to accept depending on the content.
In addition, SALE products are not eligible. Sanitary products such as piercings are not eligible.
In the case of other reasons other than the initial failure, we will ask you to return it by the original payment.
After confirming the delivery note, please proceed from the following URL to "within one week" from the arrival of the product.
https://maisonspecial.app.recustomer.me/
Please note that it may not be possible to accept depending on the content.
In addition, SALE products are not eligible. Sanitary products such as piercings are not eligible.
In the case of other reasons other than the initial failure, we will ask you to return it by the original payment.
If you can check your delivery note and contact the customer support (info_maisonspecial@playProductstudio.co.jp), we will inform you.
Please note that it may not be possible to accept depending on the content.
point
If you shop at Maison Special store / online, you will receive one point for each product price of 100 yen (excluding tax).
"1 point = 1 yen" can be used at stores and online stores from 1 point.
Please note that there is an expiration date.
Excuse me, but in the case of payment on AmazonPay, the use of points is not possible. Please understand.
It is valid for one year from the final purchase date.
* The expiration date varies depending on the points earned for each order.
* Even if you place an order within the validity period, the expiration date of the holding points will not be extended.
Newsletter
You can receive the latest information by email, such as new products and events.
You can register a newsletter when you have a site top or member registration. You can also register and cancel the newsletter from My Page.
Discont the setting of the spam box or set it to receive emails from the "@Playproductstudio.co.jp" domain.
others
The membership stage will rise according to the annual purchase price.
* The annual purchase amount is the purchase price (tax included) from March 1st to the end of February of the previous year.
* The amount purchased at the online store will be added to the member rank calculation when shipped.
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With the system renewal of this online store and app, the purchase history on the old site is not inherited without permission.
We apologize for any inconvenience caused, but thank you for your forgiveness.
If you have any questions about your order on the old site, please contact us from the inquiry form.
Favorite registration function has been added with the site renewal.
By pressing the heart mark, you can quickly check the product you are interested in in the list.
Please use it by all means.
Payment (Pedi) is a payment method that uses the following month's summary payment service provided by Paidy, a settlement service company.
You can pay the price in the month after you use it.
If you have to unsubscribe on the customer support (info_maisonspial@playproductstudio.co.jp), you can contact us if you contact us.
* You can also apply for withdrawal by pressing the [app setting] → [Apply for withdrawal] in the application. After applying for withdrawal, the account will be deleted within 24 hours.