FAQ
order
You can reissue your password on the Login page. Alternatively, if you can contact customer support (info_maisonspial@playproductstudio.co.jp), you can guide us.
When your order is completed, you will receive a confirmation email at the e -mail address of your registration, so you can check there. Alternatively, you can also check the purchase history of My Page.
You can buy guests without creating an account.
If you register as a member, there are also points that can be used online and stores, and there are also news letters that allow you to check the latest information, so you can enjoy shopping at Maison Special.
Member registration does not cost any cost, such as registration fee, annual membership fee, or renewal fee.
Cancellation is possible if the product is shipped before it is shipped.
Please use the URL below to complete the procedure.
https://maisonspecial.rcmr.io
Depending on the product situation, we may not be able to accept the above information, so if you include your order number and contact customer support (info_maisonspecial@playproductstudio.co.jp) we can provide you with information.
Please note that we will no longer be able to accept orders after they have been shipped.
Before shipping, you can change the address of the delivery destination. Please note that you will not be able to accept it after shipping.
After ordering, you can guide you if you can contact the order number and contact the customer support (info_maisonSpecial@pluctstudio.co.jp).
If you register for the "Restock Notification", we will inform you of the registered email address when the product is restocked.
However, registration is not a promotion of restocking or purchasing.
You can reissue your password on the Login page. Or, if you can contact customer support, you can guide us.
Shipping and delivery
As soon as the order is sent out, you will receive an email for shipping with the slip number. You can check the delivery status with this slip number. The slip number can be tracked from the Yamato Transport Web page.
Normally, delivery takes 3-5 days. Please note that it depends on the delivery area.
In addition, the schedule for reserved products is described on the product page. When this is shipped, you will receive a confirmation email at the email address.
However, during the sale and event period, order and shipping are crowded, so please note that luggage delivery may occur.
Sending fee: Nationwide uniform 550 yen (tax included)
* Free shipping on purchases of 22,000 yen or more
payment
You can choose from credit card, post-payment (Paidy), PayPay, or Rakuten Pay.
You will be charged when ordering. Please note that it is not at the time of shipping.
If you can contact us (info_maisonspecial@playProductStudio.co.jp), you can guide you.
Reserved product
Please note that it will be shipped together when reserved products with the slowest delivery are available when ordering together with non -reserved products.
Cancellation is possible if the product is shipped before it is shipped.
Please use the URL below to complete the procedure.
Depending on the product situation, we may not be able to accept the above information, so if you include your order number and contact customer support (info_maisonspecial@playproductstudio.co.jp) we can provide you with information.
Please note that we will no longer be able to accept orders after they have been shipped.
At the time of purchase, it will be displayed on the cart screen, so please check. You can also check the purchase history of My Page.
Returns and replacements
Please check the delivery note and proceed with the process using the URL below "within one week" of the product's arrival.
Please note that we may not be able to accept your order depending on the content.
Furthermore, sale items are not eligible. Hygienic products such as earrings are also not included.
For reasons other than initial defects, we ask you to return the item with prepaid payment.
Please check the delivery note and proceed with the process using the URL below "within one week" of the product's arrival.
Please note that we may not be able to accept your order depending on the content.
Furthermore, sale items are not eligible. Hygienic products such as earrings are also not included.
For reasons other than initial defects, we ask you to return the item with prepaid payment.
If you can check your delivery note and contact customer support (info_maisonspial@playProductstudio.co.jp), we will inform you.
Please note that it may not be possible to accept depending on the content.
【無料試着後にお支払い】を選択を頂くと、住所やお支払情報の記載後に返品申請ができるメールをお届けいたします。
商品到着後から7日以内に申請頂くと、返品が可能でございます。
返品の申請が無ければ、自動的に最初にご登録いただいた方法で決済をさせて頂きます。
また、送料はお届けする際に550円、返品の際は元払いとなりお客様負担となりますのでご了承くださいませ。
point
If you shop at Maison Special store or online, you will receive one point for every 100 yen (excluding tax).
You can use it at stores and online stores starting from 1 point, as "1 point = 1 yen."
Please note that there is an expiration date.
It is valid for one year from the final purchase date.
* The expiration date varies depending on the points earned for each order.
* Even if you place an order within the validity period, the expiration date of the holding points will not be extended.
Newsletter
You can receive the latest information by email, such as new products and events.
You can register a newsletter when you have a site top or member registration. You can also register and cancel the newsletter from My Page.
Release the Junk mailbox or set to receive emails from the "@Playproductstudio.co.jp" domain.
others
The membership stage will rise according to the annual purchase price.
* The annual purchase amount is the purchase price (tax included) from March 1st to the end of February of the previous year.
* The amount purchased at the online store will be added to the member rank calculation when shipped.
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With the system renewal of this online store and app, the purchase history on the old site is not inherited without permission.
We apologize for any inconvenience caused, but thank you for your forgiveness.
If you have any questions about your order on the old site, please contact us from the inquiry form.
Favorite registration function has been added with the site renewal.
By pressing the heart mark, you can quickly check the product you are interested in in the list.
Please use it by all means.
Payment (Pedi) is a payment method that uses the following month's summary payment service provided by Paidy, a payment service company.
You can pay the price in the month after you use it.
If you have to unsubscribe on the customer support (info_maisonspecial@playProductstudio.co.jp), you can inform us if you contact us.
* You can also apply for withdrawal by pressing the [app setting] → [Apply for withdrawal] in the application. After applying for withdrawal, the account will be deleted within 24 hours.